The Professional Business Coaches: Blog

True Leadership by Example

Alan Mulally was the CEO at Boeing when they rose from the ashes of the post- 9/11 airline market meltdown. Then he led Ford to four successive years of profit after the years of massive losses following the financial crisis in '08. Ford was the only American motor company NOT to take a federal handout at that time. It will be fascinating to see the changes he brings about at Google, his latest challenge.

In his own words, the secret of success is...

3 Risks to Your Business That Hide in Plain Sight

We have been spending a lot of thinking time lately with Nassim Nicolas Taleb, the author of The Black Swan and Antifragile. Black swans are his metaphor for events that are a) unpredictable; b) massive in their consequences for the people concerned; and c) obvious in hindsight.

Below are the three of his most significant points. We call them “risks hiding in plain sight.”

❶ The world would have us treat our...

Create a Total Customer Service Culture

Four aspects of your business need to be brought together in harmony to create a total customer service culture. These four aspects are: your Vision, your People, your Customer Service System, and proven Tools and Techniques for continuous improvement.

Read on to see how these 4 open secrets can help you win customer loyalty and generate new business success. 1. Put customer service at the heart of your Vision. We all keep our promises to our...

3 Lost Keys That Unlock Sales

With so many distractions, particularly at this late season, we can forget how our success is ALL about our customer service. Are you delighting your customers at every contact? Or are you neglecting them into the arms of other vendors? The math is clear! It is five times more expensive to make sales to new customers than it is to keep your current customers happy.

Read on to find the 3 lost keys and consider ways to delight your customers. Let's keep...

A Fresh Look at 4 Business Arenas

We are interested in your second and third thoughts - and not just your automatic responses - to some searching business questions in the arenas of pricing, new sales, cost reduction, and productivity. Be sure to note down your ideas to grow your profitability, no matter how outrageous. Fresh seed ideas are how to work smarter. Not harder!