News, Updates, & Resources
Spring Cleaning Tips to Streamline Your Business
Review Your Business Plan Many business owners adopt a “set it and forget it” mindset regarding their overall company plan and objectives. Spring cleaning is an ideal opportunity to take stock and assess progress, check whether your business plan needs to be revised,...
6 Strategies to Set New Hires Up for Success in Their First 6 Months
New hires play a crucial role in a company’s short-term production and long-term success. However, 31% of employees quit their job within the first 6 months. By acknowledging six common areas that new employees may be struggling with during their first few months and...
Massachusetts Governor Baker Unveils Hiring and Training Grant Program
Program will provide $4,000 per employee grant, which can be used to cover training costs or as a signing bonus. The Baker-Polito administration launched a new hiring and training employer grant program today. “HireNow,” is designed to help employers quickly hire and...
Let’s Talk Business – Bernie Heine with Marshfield Community Television
Bernie Heine of Professional Business Coaches Inc. joins Marshfield Community Television to talk about how he got into Business Coaching, WHY business leaders need a Coach, some of the strategies and tools he uses in coaching, and shares success stories from...
The Top Benefits of Customer Self-Service
What is Customer Self-Service? As the word suggests, self-service implies getting support from a company's resources and having little or no interaction with the company representatives. Some of the most common forms of customer self-service are: FAQ section on a...
4 Ways to Better Support Your Employees Personally & Professionally in 2022
Leaders and managers can focus on 4 key areas: career development, company involvement, financial wellness, and mental health to successfully listen to employee wants and needs and support their overall success.
Biggest Business-Building Myths You Need to Stop Believing
As an Entrepreneur, You Have Only One Boss – Yourself. Unfortunately, running a company doesn’t mean you are your own boss. You will always answer to someone – first and foremost, your customers. They are the ones who will keep your business up and running, and they...
7 Things To Do if Your Customer Is Wrong
Here is an interesting point to consider: The customer is not always right. Despite the age-old adage, you are undoubtedly aware that sometimes your customers are completely in the wrong. Knowing what to do if your customer is wrong is important. Whatever they are...
Elevator Pitches — What They Are and Why You Need One
Do it well and your pitch can open the door to a wide range of opportunities, both short and long term. Do it poorly and you may find yourself standing alone in an empty elevator.
Why Is Automated Customer Service Important?
What is automated customer service? Customer service automation is a way to reduce, if not entirely remove, human involvement in helping your clients resolve issues and inquiries. It includes various Artificial Intelligence (AI) software, automated chat boxes...
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