Six Principles for a "Fit" Business Ethos
According to Building the Fit Organization by Daniel Markowitz, "... a fit organization is a dynamic, constantly improving, profoundly customer-focused entity that delivers superior performance and results over the long haul."
To transform your business into a super fit one requires six foundation principles.
- You must be totally committed to this ideal. It isn't just another initiative.
- You must focus exclusively on increasing overall value, definitely not to be confused with cutting costs or improving profits short term.
- You must understand and deliver "the right work," i.e., things that deliver value to every customer, both internal and paying.
- You must do the right work in the right way through systemizing and standardizing procedures.
- You must continuously track and monitor processes with visual management systems like the Toyota "lean" production ethos. This is for all organizations, not just manufacturing.
- You must, and this is where PBC can help big-time, implement structured coaching for everyone. Only people learn, and a business dedicated to an all-inclusive coaching ethos is the best way to create a learning organization.
The Coaching Triangle
Your primary job as a business head coach is to guide your team to be better coaches themselves, thereby creating a hierarchy of coaches that will super-charge your business capacity and the fitness of your leadership team so that they go on to develop others daily. When ALL you do is build the skills of your employees, your organization will exceed your every expectation.
To get there, you'll need to embrace completely the 3 action points of the Coaching Triangle
1. Participate. It starts with you! Side by side with your team. Observing, asking questions, suggesting alternatives, guiding practice, and steadily building skills. In a phrase ... "Leading by example."
2. Go and see.
Successful coaching cannot be done from behind a desk or in a
boardroom. It requires you to get out of your office and go and see the real territory of work, as it happens and not as it is reported in spreadsheets and charts. Likewise, your team needs to engage as coaches with their employees. It is the hub of the virtuous IMPROVEment cycle
3. Show respect.
This means understanding that your people have the ability to grow without limits. And you must daily challenge them to do so. A successful coach shows respect by providing support, not answers. By empowering, not removing responsibility. Micro-coaching is asking questions
that guide learners to think for themselves while micromanaging disrespects the learner's need for self-fulfillment and esteem. Telling people how things are going to be breaks the learning cycle, holds back personal development, and promotes knowledge ahead of true understanding. A coach's respect of this kind can be hard, for it means confronting people with their unsatisfactory performance and guiding them to do better with more effort and deeper thought.
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