Goals are good. Systems are VITAL!

We all have targets we want to hit dead center in our businesses - more profit, record sales, more clients. And, of course, the first step on the road to achieving these things is to set specific and actionable goals. However, the more clients we work with at PBC, the more we realize that when the play clock starts, it is time to forget those goals and focus on your systems and processes.

Think about the difference between goals and systems....

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Your role is 'Champion of Continuous Improvement'...

When you recognize that your business is a key part of the global economic matrix, you can grow and develop along with it, by working matrix style, as and when needed. Matrix organizations came about in the 60's in the project-based aeronautics sector. Collaborative teams and synergy put Americans on the moon. Unlike traditional hierarchies, employees working in a matrix report to more than one manager while the project...

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Entrepreneurs that get into business via the franchise route know that the 'operations manual' is their business blueprint. It tells them how to do the daily business and is their most valuable asset. All non-franchise businesses need to write their own. Business that don't put their customers first come last. So a good place to start your spring cleaning is in the marketing and sales function.  To know where you should start, you can download the PBC diagnostic tool, ...

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