Professional Business Coaches

Professional Business Coaches

Create a Total Customer Service Culture

Four aspects of your business need to be brought together in harmony to create a total customer service culture. These four aspects are: your Vision, your People, your Customer Service System, and proven Tools and Techniques for continuous improvement.

Read on to see how these 4 open secrets can help you win customer loyalty and generate new business success.   1.  Put customer service at the heart of your Vision. We all keep our promises to our...

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3 Lost Keys That Unlock Sales

With so many distractions, particularly at this late season, we can forget how our success is ALL about our customer service.  Are you delighting your customers at every contact? Or are you neglecting them into the arms of other vendors? The math is clear! It is five times more expensive to make sales to new customers than it is to keep your current customers happy. 

  Read on to find the 3 lost keys and consider ways to delight your customers. Let's keep...

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