News, Updates, & Resources
4 Strategies to Improve Your Customer Service Standards
No matter what your business is all about, customers are always at the core of it and should be your top priority. If the majority of them are happy, you’re much more likely to build credibility and bring in more business. Some research has shown that almost 80% of...
Balancing Analytical and Emotional Intelligence
Our Neural Networks Don’t Have to be Rivals. In times like these, we are all stressed, fearful, and worried for ourselves and others. Our people are concerned about their jobs and providing for their families. More globally, we are all concerned about the nation’s...
Simple Ways to Increase Motivation in the Workplace
Whether you are in charge of a small business or perhaps only a leader of a small team, you are aware of how connected motivation and productivity are. Providing your employees with the basics such as competitive salaries and benefit packages is very important for...
1-to-1s Are a MUST!
Take care of both the practical and personal side of every 1-to-1! It’s a golden rule every new manager learns early on: Make time for your direct reports, 1-to-1, every week or so. It is the manager’s responsibility to ensure they happen, and it’s their...
Five Things NOT to Say at Your Strategic Review (or at any meeting)
Two Must-Do Guidelines and Five Clichés to Avoid. Your strategic review is a rare opportunity to take an objective overview perspective on your business. It is a time for questioning assumptions and a space in which to encourage creativity and involvement. It is not a...
Delegate The Problem. Not The Task!
Delegation, when we don’t do it right, is a frustrating business. We discover down the road that things never turn out as we thought they would. We find ourselves looking at deadlines in the rearview mirror. It drives us crazy and reinforces the conviction that “if it...
Get Into YOUR Leadership Zone
The “Zone of Leadership” explained What are YOU really good at? What are you passionate about? We are talking here about knowing yourself, knowing what’s really important to you, what you do very well, and what you love to spend your precious time at. Here are 3...
CPR Part 2: Customers Prospects and Referrals
Customers, Prospects, and Referrals: A treasure map toward profitable growth Get your top team together with our free download CPR spreadsheet in front of you. Use it like a treasure map toward profitable growth. As always, we recommend a systematic approach to this...
Guidelines for Managing Remote Working…
...especially for first-time remote workers There is so much to think about when adapting your business to this new COVID-19 world. Ideally, remote working should be planned for and trained in, but urgent quarantine of our employees precludes this. Even with...
Leadership – Start with Why – How Great Leaders Inspire Action
Have you ever wondered why some people just seem to be more inspirational than others? They seem to have a real purpose, know it, and get people to follow them. In his video, "How Great Leaders Inspire Everyone to Take Action; Simon Sinek explains that we...
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