The Professional Business Coaches: Blog

7 Secrets of Business Survival

We are all grateful for the wealth-creating opportunities this period of economic growth is giving us. But also recall that it has been nine years since the financial crash. Bountiful economic summers ALWAYS give way to harsh winters. Here are 7 secrets to ensure your survival when the business cycle turns against us.

1. Cash is always king. You can tell the economy is approaching the tipping point of a boom when...

4 Neuroscience Super Powers: Yours for the Taking!

The really good news is that the pleasure centers of our minds light up whenever we seek out the things around us that we are grateful for. And the even better news is that it is not necessary to have all those good things to hand. It is enough for us to just ask the question, "what have I got to be thankful for?" So try this thought experiment. Every morning for the next 21 days, consciously ask yourself this...

True Leadership by Example

Alan Mulally was the CEO at Boeing when they rose from the ashes of the post- 9/11 airline market meltdown. Then he led Ford to four successive years of profit after the years of massive losses following the financial crisis in '08. Ford was the only American motor company NOT to take a federal handout at that time. It will be fascinating to see the changes he brings about at Google, his latest challenge.

In his own words, the secret of success is...

3 Risks to Your Business That Hide in Plain Sight

We have been spending a lot of thinking time lately with Nassim Nicolas Taleb, the author of The Black Swan and Antifragile. Black swans are his metaphor for events that are a) unpredictable; b) massive in their consequences for the people concerned; and c) obvious in hindsight.

Below are the three of his most significant points. We call them “risks hiding in plain sight.”

❶ The world would have us treat our...

Create a Total Customer Service Culture

Four aspects of your business need to be brought together in harmony to create a total customer service culture. These four aspects are: your Vision, your People, your Customer Service System, and proven Tools and Techniques for continuous improvement.

Read on to see how these 4 open secrets can help you win customer loyalty and generate new business success. 1. Put customer service at the heart of your Vision. We all keep our promises to our...