by Bernie Heine | Sep 25, 2026 | Blog, Business Coaching, Business Systems, Leadership
Before Q4: What Needs Your Attention? There is something about September that creates a fresh-start feeling. Even for those of us who have been out of school for years, the season brings a return to routines, fuller calendars, and a renewed focus on what needs to get...
by Bernie Heine | Aug 26, 2026 | Blog, Business Coaching, Leadership
Command and Control—or Participatory Leadership? Over the years, I have often referred clients back to an earlier article I wrote, Are You a Theory X or Theory Y Leader? At the time, I used Douglas McGregor’s well-known Theory X and Theory Y framework to...
by Bernie Heine | Jul 29, 2026 | Blog, Business Coaching, Leadership
By the time we reach late July, summer has a way of pulling people in two directions. On one hand, there is still work to be done, goals to be met, and teams to lead. On the other hand, vacations, family schedules, beautiful weather, and a more relaxed pace can make...
by Bernie Heine | Jun 26, 2026 | Blog, Business Coaching, Leadership
Mid-Year Leadership: Don’t Drift Into Summer By the time June arrives, many businesses have enough momentum to coast for a while—and that is exactly what can get them into trouble. The first quarter urgency is gone, the second quarter is winding down, and people are...
by Roberto Martinez | May 26, 2026 | Blog, Business Coaching, Business Systems, Leadership
As businesses grow, complexity tends to grow even faster. More customers. More employees. More products. More moving parts. In the early stages of a business, owners can often manage largely by instinct. They are close enough to the operation to “feel” when something...
by Joe Zeliger | Apr 22, 2026 | Blog, Business Coaching, Business Systems, Customer Service
After a couple of recent frustrating and ineffective interactions with highly automated “customer service” departments, I found myself thinking there has to be a better way for companies to engage with clients. As is often the case, the answer is right in...
