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Reasons to Get Executive Coaching When You’re Already On Top

Reasons to Get Executive Coaching When You’re Already On Top

by Bernie Heine | Feb 14, 2023 | Business Coaching

As we begin a new year, it’s natural to look back at last year and summarize all the milestones we’ve achieved. A new year represents a fresh start, and it’s always good to plan to improve in the future. Regardless of how well your business has been doing or how many...
Let’s Talk Business – Bernie Heine with Marshfield Community Television

Let’s Talk Business – Bernie Heine with Marshfield Community Television

by Bernie Heine | Mar 3, 2022 | Business Coaching

Bernie Heine of Professional Business Coaches Inc. joins Marshfield Community Television to talk about how he got into Business Coaching, WHY business leaders need a Coach, some of the strategies and tools he uses in coaching, and shares success stories from...
Why Is Automated Customer Service Important?

Why Is Automated Customer Service Important?

by Bernie Heine | Oct 11, 2021 | Business Coaching, Business Systems, Customer Service

What is automated customer service? Customer service automation is a way to reduce, if not entirely remove, human involvement in helping your clients resolve issues and inquiries. It includes various Artificial Intelligence (AI) software, automated chat boxes...
7 Leadership Mistakes to Avoid

7 Leadership Mistakes to Avoid

by Bernie Heine | Aug 15, 2021 | Business Coaching, Business Systems, Leadership

1. Avoid negative conflicts. Resolving conflicts, both employee- and customer-related, is an area in which all leaders must excel. To address the conflicts in the right way, it is crucial to understand that there are two types of conflicts: Productive conflicts:...
4 Ways Happy Employees Impact Public Perception of Your Brand

4 Ways Happy Employees Impact Public Perception of Your Brand

by Bernie Heine | Jul 11, 2021 | Business Coaching, Business Systems, Customer Service, Leadership

The Importance of Public Perception A recent study found that about 64% of global consumers have avoided a brand because of a bad experience they had within the past year. Almost half say they have avoided a company because of its reputation or negative...
Business Owner Estate Planning – 4 Easy Steps

Business Owner Estate Planning – 4 Easy Steps

by Bernie Heine | May 27, 2021 | Business Coaching, Exit/Succession Planning, Leadership

The Importance of Estate Planning for Small Business Owners Of course, no one likes to think about a time when they can no longer serve an active role in their business. Much like why people delay writing a will, business owners often delay estate planning. But, not...
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