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Board of Directors vs. an Advisory Board: What Does Your Company Need?

Board of Directors vs. an Advisory Board: What Does Your Company Need?

by Bernie Heine | Dec 21, 2022 | Business Systems

Companies need more than just their leaders to be successful. They also need a reliable board to guide them through the most crucial decisions. After all, the IESE Business School explains that corporate boards help align organizational culture, develop internal...
Biggest Business-Building Myths You Need to Stop Believing

Biggest Business-Building Myths You Need to Stop Believing

by Bernie Heine | Dec 24, 2021 | Business Systems

As an Entrepreneur, You Have Only One Boss – Yourself. Unfortunately, running a company doesn’t mean you are your own boss. You will always answer to someone – first and foremost, your customers. They are the ones who will keep your business up and running, and they...
Why Is Automated Customer Service Important?

Why Is Automated Customer Service Important?

by Bernie Heine | Oct 11, 2021 | Business Coaching, Business Systems, Customer Service

What is automated customer service? Customer service automation is a way to reduce, if not entirely remove, human involvement in helping your clients resolve issues and inquiries. It includes various Artificial Intelligence (AI) software, automated chat boxes...
7 Leadership Mistakes to Avoid

7 Leadership Mistakes to Avoid

by Bernie Heine | Aug 15, 2021 | Business Coaching, Business Systems, Leadership

1. Avoid negative conflicts. Resolving conflicts, both employee- and customer-related, is an area in which all leaders must excel. To address the conflicts in the right way, it is crucial to understand that there are two types of conflicts: Productive conflicts:...
4 Ways Happy Employees Impact Public Perception of Your Brand

4 Ways Happy Employees Impact Public Perception of Your Brand

by Bernie Heine | Jul 11, 2021 | Business Coaching, Business Systems, Customer Service, Leadership

The Importance of Public Perception A recent study found that about 64% of global consumers have avoided a brand because of a bad experience they had within the past year. Almost half say they have avoided a company because of its reputation or negative...
How the Entrepreneurial Operating System Can Benefit Your Business

How the Entrepreneurial Operating System Can Benefit Your Business

by Bernie Heine | Feb 25, 2021 | Business Systems, Strategic Planning

It is simply amazing to observe the progress and development of business tactics over the past 10 to 20 years. Strategic processes for running a business are continually updating. That change is what makes company progress a possibility. Without it, all businesses...
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