by Joe Zeliger | Apr 22, 2026 | Blog, Business Coaching, Business Systems, Customer Service
After a couple of recent frustrating and ineffective interactions with highly automated “customer service” departments, I found myself thinking there has to be a better way for companies to engage with clients. As is often the case, the answer is right in...
by Bernie Heine | Dec 19, 2023 | Business Coaching, Customer Service, Leadership
In today’s dynamic business environment, a strong company culture isn’t just a buzzword – it’s a vital ingredient for success. Company culture encompasses the values, beliefs, traditions, and behaviors that define an organization In this article, we explore the...
by Bernie Heine | Aug 19, 2023 | Customer Service
In a business landscape marked by fierce competition and rapidly changing customer expectations, the ability to deliver excellent customer service has become more critical than ever. As a result, it’s not just about meeting the demands of today’s clients; it’s about...
by Bernie Heine | Aug 4, 2023 | Business Coaching, Business Systems, Customer Service
No matter what your business is all about, customers are always at the core of it and should be your top priority. If the majority of them are happy, you’re much more likely to build credibility and bring in more business. Some research has shown that almost 80% of...
by Bernie Heine | Feb 21, 2022 | Customer Service
What is Customer Self-Service? As the word suggests, self-service implies getting support from a company’s resources and having little or no interaction with the company representatives. Some of the most common forms of customer self-service are: FAQ section on...
by Bernie Heine | Nov 19, 2021 | Customer Service, Human Resources
Here is an interesting point to consider: The customer is not always right. Despite the age-old adage, you are undoubtedly aware that sometimes your customers are completely in the wrong. Knowing what to do if your customer is wrong is important. Whatever they are...
