by Bernie Heine | Nov 19, 2021 | Customer Service, Human Resources
Here is an interesting point to consider: The customer is not always right. Despite the age-old adage, you are undoubtedly aware that sometimes your customers are completely in the wrong. Knowing what to do if your customer is wrong is important. Whatever they are...
by Bernie Heine | Jan 17, 2021 | Business Coaching, Human Resources, Strategic Planning
Showing gratitude to employees is essential, and a good and easy way to do it is with employee incentives that don’t cost money. A good business leader should reward the employees when they deserve it. However, the reason why they often shy away from it is that it...
by Bernie Heine | Oct 30, 2018 | Business Coaching, Human Resources, Leadership, Personal Evaluation
Personal productivity is ALL about self-control. Emotionally intelligent successful people all have three traits in common: They accentuate the positive in their thinking, they drive out the negative, and they take good care of themselves physically. Taken together,...
by Bernie Heine | Jul 7, 2018 | Business Coaching, Human Resources, Leadership, Strategic Planning
Too many businesses “talk the talk” on values but fail to “walk the walk.” “Integrity: We work with customers and prospects openly, honestly, and sincerely. When we say we will do something, we will do it; when we say we cannot do something, then we won’t do it.” This...
by Bernie Heine | Nov 4, 2016 | Human Resources, Leadership, Personal Evaluation
It’s one of the few psychology certainties, our brains need time for rest – Sleep is key, but we also need longer breaks. It’s often the case that vacations give moments of inspiration and new ideas. Brain science reveals that resting...
by Bernie Heine | May 31, 2016 | Customer Service, Human Resources, Marketing
5 Tell-Tale Symptoms of an Unhealthy Organization 1. Assumption-Based Leadership. You, as leaders of your organizations, ASSUME that you have more top-team cohesion and clarity around your Vision and purpose than you actually have. Sure you’ve got the...
