by Bernie Heine | Oct 2, 2022 | Leadership
WFH: “Working From Home” is here to stay! We say that because research and our collective 2.5 years of COVID experience clearly demonstrate it. In our family, both of our children are working fully remotely, with no intention of ever commuting to an office. The...
by Bernie Heine | Jul 30, 2022 | Leadership
We’re all very familiar with conflict, whether it be in our friendships, familial dynamics, or professional relationships. Conflict is a regular aspect of interpersonal relationships and, when handled productively, can lead to innovative solutions. Not being on the...
by Bernie Heine | Aug 15, 2021 | Business Coaching, Business Systems, Leadership
1. Avoid negative conflicts. Resolving conflicts, both employee- and customer-related, is an area in which all leaders must excel. To address the conflicts in the right way, it is crucial to understand that there are two types of conflicts: Productive conflicts:...
by Bernie Heine | Jul 11, 2021 | Business Coaching, Business Systems, Customer Service, Leadership
The Importance of Public Perception A recent study found that about 64% of global consumers have avoided a brand because of a bad experience they had within the past year. Almost half say they have avoided a company because of its reputation or negative...
by Bernie Heine | May 27, 2021 | Business Coaching, Exit/Succession Planning, Leadership
The Importance of Estate Planning for Small Business Owners Of course, no one likes to think about a time when they can no longer serve an active role in their business. Much like why people delay writing a will, business owners often delay estate planning. But, not...
by Bernie Heine | May 22, 2021 | Business Coaching, Exit/Succession Planning, Leadership
1. Being too emotionally attached to the business. Entrepreneurs who have built their businesses, often from scratch, describe their businesses as their “baby.” And it’s understandable, as you put so much of your life’s work into creating your business from the ground...
