Your past customers generally know, like, and trust you. They have experience with your company and your products and know your strengths and limitations. Many of them would be proud to share you with their friends or rehire you for the same or a different product or service. Are you making it easy for them to refer you?

Do you have a clearly articulated goals for what you want to accomplish? Use this 3-Step Worksheet that will help you: 1) Document all of your achievements, 2) Analyze a realistic view of the current state, 3) Create meaningful and achievable goals for the future.

Values are the essential ingredient for personal and business happiness. Living in accordance with our values makes us better people. Implementing our business values at the micro decision-making level makes our businesses better and more successful. The big question is "How do I implement my values?" Download this white paper for the 4 essential and practical steps to values-driven profit growth.

If growing your profits is important to you in the future, then this white paper was written for you! You'll get several ideas on how you can grow your profitability, by answering a series of questions in this paper. Remember, growing profits does not necessarily mean you have to work harder.  Sometimes, we just have to work smarter.

7 simple realizations that can make all the difference to a business leader

Employee Engagement is a key factor that is highly correlated with business success.  Do you know how to measure it?  Do you want to know how to improve it? This whitepaper provides some insights and answers.

Take this short survey and see how effectively you are running your business.

Does your business have a coaching culture with a network of coaches? Learn about the 12 core coaching competencies that will increase your employee's ability to work together and significantly improve the performance of your company.

There are 7 common mistakes that business owners make. Are you making any of them? Review these issues and rate each of these items as to how important this point is to you as a priority to be fixed. Then write down some action steps to take to improve the situation if needed.

Comprehensive plan on hiring for success

Be proactive and search for that category buster of an idea to grow your business.  This whitepaper will give you some ideas on how to do that.

Do you regularly take advantage of an opportunity for your business to think out of the box, compare notes with colleagues, and get ideas that will help you grow your business? See how this white paper on Strategic Planning can benefit you and your business. Make time for a strategic planning 'time out', at least once a year. You'll be glad you did!

Use this practical form to evaluate and improve your marketing messaging. It works well for all types of marketing materials and employs the three laws of Marketing Physics from Doug Hall's book "Jump Start Your Business Brain".

What shape is your business in? Are you answering that question with the right "key performance indicators" (KPIs) in mind? Or indeed with any KPIs in mind?  This whitepaper will help you define them.

Learn essential skills to be a master networker

The Operations Manual is the one system that guarantees a client's success in documenting and franchise-prototyping a small business. This whitepaper will help you get that important task started.

Collection of great tips to improve your leadership skills and with many additional links to tools and videos. First used for February 2012 newsletter

Continuous improvement is a must in this day and age.  Matrix working is a key way to tap into the creativity and innovation of your people.  But where to start?

This whitepaper will give you some practical tips and guidance on this essential business need.

Do you find that the time to do what is really important gets swallowed up by what is very urgent? Time Management is THE big issue for many of us at the start of the year. Take time to download this white paper for more Time Management tip and a practical 5-step implementation plan to better manage your time, the most valuable asset.