by Bernie Heine | Apr 22, 2026 | Blog
After a couple of recent frustrating and ineffective interactions with highly automated “customer service” departments, I found myself thinking there has to be a better way for companies to engage with clients. As is often the case, the answer is right in...
by Bernie Heine | Mar 25, 2026 | Blog, Business Coaching, Personal Effectiveness, Personal Evaluation
I’m writing this shortly after returning from our annual PBCA Master Coach retreat, which we held in Punta Cana this year. There’s something powerful about stepping away from the business, gathering with fellow master coaches, and combining professional...
by Bernie Heine | Feb 21, 2026 | Blog, Business Coaching, Leadership
It’s mid-February here in Marshfield, and if you’re feeling the weight of these cold, gray days—you’re not alone. The excitement of the new year has faded, resolutions are tested, and for many leaders, Q1 goals already feel harder to reach than they...
by Bernie Heine | Jan 26, 2026 | Blog, Business Coaching, Business Systems, Leadership
January is a tough re-entry month for a lot of people, but it doesn’t have to be if you’re doing work that fits your Zone of Leadership. When Vacation Ends and “Real Life” Hits Over the holidays, a friend shared a familiar story: After a wonderful winter...
by Bernie Heine | Dec 16, 2025 | Blog, Business Coaching, Business Systems, Leadership
December offers a natural pause between the intensity of the year and the promise of a fresh start, which makes it a powerful month for leaders to step back, tidy up, and set a clear tone for what comes next. By now, most of the big pushes for the year are either...
