by Bernie Heine | Feb 21, 2022 | Customer Service
What is Customer Self-Service? As the word suggests, self-service implies getting support from a company’s resources and having little or no interaction with the company representatives. Some of the most common forms of customer self-service are: FAQ section on...
by Bernie Heine | Jan 26, 2022 | Human Resources
With a continuously changing and evolving workplace, it’s more important than ever for leaders and managers to support their employee base holistically. As the Great Resignation continues on, people are quitting their jobs at record rates, with a common...
by Bernie Heine | Dec 24, 2021 | Business Systems
As an Entrepreneur, You Have Only One Boss – Yourself. Unfortunately, running a company doesn’t mean you are your own boss. You will always answer to someone – first and foremost, your customers. They are the ones who will keep your business up and running, and they...
by Bernie Heine | Nov 19, 2021 | Customer Service, Human Resources
Here is an interesting point to consider: The customer is not always right. Despite the age-old adage, you are undoubtedly aware that sometimes your customers are completely in the wrong. Knowing what to do if your customer is wrong is important. Whatever they are...
by Bernie Heine | Nov 9, 2021 | Marketing, Strategic Planning
The term describes a hypothetical scenario in which you step into an elevator and find yourself face to face with an “important” person: a venture capitalist you’ve been trying to meet, a potential partner, an important supplier, etc.. It’s a short ride...
