by Bernie Heine | Nov 19, 2021 | Customer Service, Human Resources
Here is an interesting point to consider: The customer is not always right. Despite the age-old adage, you are undoubtedly aware that sometimes your customers are completely in the wrong. Knowing what to do if your customer is wrong is important. Whatever they are...
by Bernie Heine | Nov 9, 2021 | Marketing, Strategic Planning
The term describes a hypothetical scenario in which you step into an elevator and find yourself face to face with an “important” person: a venture capitalist you’ve been trying to meet, a potential partner, an important supplier, etc.. It’s a short ride...
by Bernie Heine | Oct 11, 2021 | Business Coaching, Business Systems, Customer Service
What is automated customer service? Customer service automation is a way to reduce, if not entirely remove, human involvement in helping your clients resolve issues and inquiries. It includes various Artificial Intelligence (AI) software, automated chat boxes...
by Bernie Heine | Aug 15, 2021 | Business Coaching, Business Systems, Leadership
1. Avoid negative conflicts. Resolving conflicts, both employee- and customer-related, is an area in which all leaders must excel. To address the conflicts in the right way, it is crucial to understand that there are two types of conflicts: Productive conflicts:...
by Bernie Heine | Oct 15, 2020 | Business Coaching, Business Systems, Leadership, Personal Effectiveness
Mindfulness is a wonderful state of mind. When you enter it, you are fully in the moment and free from all your preconceptions, biases, and habitual responses. You are thinking clearly and prepared to act in the most effective way. Moments of mindfulness are...
