by Bernie Heine | Oct 11, 2021 | Business Coaching, Business Systems, Customer Service
What is automated customer service? Customer service automation is a way to reduce, if not entirely remove, human involvement in helping your clients resolve issues and inquiries. It includes various Artificial Intelligence (AI) software, automated chat boxes...
by Bernie Heine | Aug 15, 2021 | Business Coaching, Business Systems, Leadership
1. Avoid negative conflicts. Resolving conflicts, both employee- and customer-related, is an area in which all leaders must excel. To address the conflicts in the right way, it is crucial to understand that there are two types of conflicts: Productive conflicts:...
by Bernie Heine | Oct 15, 2020 | Business Coaching, Business Systems, Leadership, Personal Effectiveness
Mindfulness is a wonderful state of mind. When you enter it, you are fully in the moment and free from all your preconceptions, biases, and habitual responses. You are thinking clearly and prepared to act in the most effective way. Moments of mindfulness are...
by Bernie Heine | Jun 5, 2020 | Business Coaching, Business Systems, Human Resources, Leadership
Take care of both the practical and personal side of every 1-to-1! It’s a golden rule every new manager learns early on: Make time for your direct reports, 1-to-1, every week or so. It is the manager’s responsibility to ensure they happen, and it’s their...
by Bernie Heine | Mar 18, 2020 | Business Coaching, Business Systems, Human Resources, Leadership
…especially for first-time remote workers There is so much to think about when adapting your business to this new COVID-19 world. Ideally, remote working should be planned for and trained in, but urgent quarantine of our employees precludes this. Even with...
