by Bernie Heine | Aug 4, 2023 | Business Coaching, Business Systems, Customer Service
No matter what your business is all about, customers are always at the core of it and should be your top priority. If the majority of them are happy, you’re much more likely to build credibility and bring in more business. Some research has shown that almost 80% of...
by Bernie Heine | Feb 14, 2023 | Business Coaching
As we begin a new year, it’s natural to look back at last year and summarize all the milestones we’ve achieved. A new year represents a fresh start, and it’s always good to plan to improve in the future. Regardless of how well your business has been doing or how many...
by Bernie Heine | Mar 3, 2022 | Business Coaching
Bernie Heine of Professional Business Coaches Inc. joins Marshfield Community Television to talk about how he got into Business Coaching, WHY business leaders need a Coach, some of the strategies and tools he uses in coaching, and shares success stories from...
by Bernie Heine | Oct 11, 2021 | Business Coaching, Business Systems, Customer Service
What is automated customer service? Customer service automation is a way to reduce, if not entirely remove, human involvement in helping your clients resolve issues and inquiries. It includes various Artificial Intelligence (AI) software, automated chat boxes...
by Bernie Heine | Aug 15, 2021 | Business Coaching, Business Systems, Leadership
1. Avoid negative conflicts. Resolving conflicts, both employee- and customer-related, is an area in which all leaders must excel. To address the conflicts in the right way, it is crucial to understand that there are two types of conflicts: Productive conflicts:...
by Bernie Heine | Jul 11, 2021 | Business Coaching, Business Systems, Customer Service, Leadership
The Importance of Public Perception A recent study found that about 64% of global consumers have avoided a brand because of a bad experience they had within the past year. Almost half say they have avoided a company because of its reputation or negative...
