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4 Strategies to Improve Your Customer Service Standards

4 Strategies to Improve Your Customer Service Standards

by Bernie Heine | Aug 4, 2023 | Business Coaching, Business Systems, Customer Service

No matter what your business is all about, customers are always at the core of it and should be your top priority. If the majority of them are happy, you’re much more likely to build credibility and bring in more business. Some research has shown that almost 80% of...
Bernie Heine’s Promotion for Marshfield Chamber of Commerce

Bernie Heine’s Promotion for Marshfield Chamber of Commerce

by Bernie Heine | Aug 17, 2021 | Marketing

Bernie Heine Marshfield Chamber of Commerce Promotion
4 Ways Happy Employees Impact Public Perception of Your Brand

4 Ways Happy Employees Impact Public Perception of Your Brand

by Bernie Heine | Jul 11, 2021 | Business Coaching, Business Systems, Customer Service, Leadership

The Importance of Public Perception A recent study found that about 64% of global consumers have avoided a brand because of a bad experience they had within the past year. Almost half say they have avoided a company because of its reputation or negative...
Business Owner Estate Planning – 4 Easy Steps

Business Owner Estate Planning – 4 Easy Steps

by Bernie Heine | May 27, 2021 | Business Coaching, Exit/Succession Planning, Leadership

The Importance of Estate Planning for Small Business Owners Of course, no one likes to think about a time when they can no longer serve an active role in their business. Much like why people delay writing a will, business owners often delay estate planning. But, not...
10 Exit Planning Mistakes to Avoid

10 Exit Planning Mistakes to Avoid

by Bernie Heine | May 22, 2021 | Business Coaching, Exit/Succession Planning, Leadership

1. Being too emotionally attached to the business. Entrepreneurs who have built their businesses, often from scratch, describe their businesses as their “baby.” And it’s understandable, as you put so much of your life’s work into creating your business from the ground...
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Recent Posts

  • Embracing the Back-to-Work Mindset: Turning Summer Inspiration into Innovation
  • How to Deliver Excellent Customer Service and Retain Loyal Customers
  • 4 Strategies to Improve Your Customer Service Standards
  • Exit with Confidence: Essential Steps for a Smooth Business Ownership Transition
  • The Power of Emotional Intelligence in Leadership: Building Strong Relationships with Your Team
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Professional Business Coaches, Inc. 781-319-9820 | Marshfield, MA