by Bernie Heine | Aug 15, 2021 | Business Coaching, Business Systems, Leadership
1. Avoid negative conflicts. Resolving conflicts, both employee- and customer-related, is an area in which all leaders must excel. To address the conflicts in the right way, it is crucial to understand that there are two types of conflicts: Productive conflicts:...
by Bernie Heine | Jul 11, 2021 | Business Coaching, Business Systems, Customer Service, Leadership
The Importance of Public Perception A recent study found that about 64% of global consumers have avoided a brand because of a bad experience they had within the past year. Almost half say they have avoided a company because of its reputation or negative...
by Bernie Heine | Feb 25, 2021 | Business Systems, Strategic Planning
It is simply amazing to observe the progress and development of business tactics over the past 10 to 20 years. Strategic processes for running a business are continually updating. That change is what makes company progress a possibility. Without it, all businesses...
by Bernie Heine | Oct 15, 2020 | Business Coaching, Business Systems, Leadership, Personal Effectiveness
Mindfulness is a wonderful state of mind. When you enter it, you are fully in the moment and free from all your preconceptions, biases, and habitual responses. You are thinking clearly and prepared to act in the most effective way. Moments of mindfulness are...
by Bernie Heine | Jun 5, 2020 | Business Coaching, Business Systems, Human Resources, Leadership
Take care of both the practical and personal side of every 1-to-1! It’s a golden rule every new manager learns early on: Make time for your direct reports, 1-to-1, every week or so. It is the manager’s responsibility to ensure they happen, and it’s their...
by Bernie Heine | Mar 23, 2020 | Business Coaching, Business Systems, Marketing, Sales
Customers, Prospects, and Referrals: A treasure map toward profitable growth Get your top team together with our free download CPR spreadsheet in front of you. Use it like a treasure map toward profitable growth. As always, we recommend a systematic approach to this...
