by Bernie Heine | Mar 29, 2024 | Business Coaching, Business Systems, Leadership
Embracing coaching to thrive after retiring from the business world is a gateway to a fulfilling second career, offering retired business leaders an opportunity to leverage their rich experience, leadership, and management skills in a new, impactful way. As a business...
by Bernie Heine | Nov 22, 2023 | Business Coaching, Business Systems
As we approach the Thanksgiving holiday here in Massachusetts, I want to take a moment to express my sincere gratitude for your loyalty and support throughout the year. It is an honor to share my knowledge and coach so many driven professionals and business leaders in...
by Bernie Heine | Aug 4, 2023 | Business Coaching, Business Systems, Customer Service
No matter what your business is all about, customers are always at the core of it and should be your top priority. If the majority of them are happy, you’re much more likely to build credibility and bring in more business. Some research has shown that almost 80% of...
by Bernie Heine | Dec 21, 2022 | Business Systems
Companies need more than just their leaders to be successful. They also need a reliable board to guide them through the most crucial decisions. After all, the IESE Business School explains that corporate boards help align organizational culture, develop internal...
by Bernie Heine | Dec 24, 2021 | Business Systems
As an Entrepreneur, You Have Only One Boss – Yourself. Unfortunately, running a company doesn’t mean you are your own boss. You will always answer to someone – first and foremost, your customers. They are the ones who will keep your business up and running, and they...
by Bernie Heine | Oct 11, 2021 | Business Coaching, Business Systems, Customer Service
What is automated customer service? Customer service automation is a way to reduce, if not entirely remove, human involvement in helping your clients resolve issues and inquiries. It includes various Artificial Intelligence (AI) software, automated chat boxes...
