by Bernie Heine | Dec 24, 2021 | Business Systems
As an Entrepreneur, You Have Only One Boss – Yourself. Unfortunately, running a company doesn’t mean you are your own boss. You will always answer to someone – first and foremost, your customers. They are the ones who will keep your business up and running, and they...
by Bernie Heine | Oct 11, 2021 | Business Coaching, Business Systems, Customer Service
What is automated customer service? Customer service automation is a way to reduce, if not entirely remove, human involvement in helping your clients resolve issues and inquiries. It includes various Artificial Intelligence (AI) software, automated chat boxes...
by Bernie Heine | Aug 15, 2021 | Business Coaching, Business Systems, Leadership
1. Avoid negative conflicts. Resolving conflicts, both employee- and customer-related, is an area in which all leaders must excel. To address the conflicts in the right way, it is crucial to understand that there are two types of conflicts: Productive conflicts:...
by Bernie Heine | Jul 11, 2021 | Business Coaching, Business Systems, Customer Service, Leadership
The Importance of Public Perception A recent study found that about 64% of global consumers have avoided a brand because of a bad experience they had within the past year. Almost half say they have avoided a company because of its reputation or negative...
by Bernie Heine | Feb 25, 2021 | Business Systems, Strategic Planning
It is simply amazing to observe the progress and development of business tactics over the past 10 to 20 years. Strategic processes for running a business are continually updating. That change is what makes company progress a possibility. Without it, all businesses...
by Bernie Heine | Oct 15, 2020 | Business Coaching, Business Systems, Leadership, Personal Effectiveness
Mindfulness is a wonderful state of mind. When you enter it, you are fully in the moment and free from all your preconceptions, biases, and habitual responses. You are thinking clearly and prepared to act in the most effective way. Moments of mindfulness are...
