by Bernie Heine | Aug 4, 2023 | Business Coaching, Business Systems, Customer Service
No matter what your business is all about, customers are always at the core of it and should be your top priority. If the majority of them are happy, you’re much more likely to build credibility and bring in more business. Some research has shown that almost 80% of...
by Bernie Heine | Dec 21, 2022 | Business Systems
Companies need more than just their leaders to be successful. They also need a reliable board to guide them through the most crucial decisions. After all, the IESE Business School explains that corporate boards help align organizational culture, develop internal...
by Bernie Heine | Dec 24, 2021 | Business Systems
As an Entrepreneur, You Have Only One Boss – Yourself. Unfortunately, running a company doesn’t mean you are your own boss. You will always answer to someone – first and foremost, your customers. They are the ones who will keep your business up and running, and they...
by Bernie Heine | Oct 11, 2021 | Business Coaching, Business Systems, Customer Service
What is automated customer service? Customer service automation is a way to reduce, if not entirely remove, human involvement in helping your clients resolve issues and inquiries. It includes various Artificial Intelligence (AI) software, automated chat boxes...
by Bernie Heine | Aug 15, 2021 | Business Coaching, Business Systems, Leadership
1. Avoid negative conflicts. Resolving conflicts, both employee- and customer-related, is an area in which all leaders must excel. To address the conflicts in the right way, it is crucial to understand that there are two types of conflicts: Productive conflicts:...
by Bernie Heine | Jul 11, 2021 | Business Coaching, Business Systems, Customer Service, Leadership
The Importance of Public Perception A recent study found that about 64% of global consumers have avoided a brand because of a bad experience they had within the past year. Almost half say they have avoided a company because of its reputation or negative...
