by Bernie Heine | Nov 19, 2021 | Customer Service, Human Resources
Here is an interesting point to consider: The customer is not always right. Despite the age-old adage, you are undoubtedly aware that sometimes your customers are completely in the wrong. Knowing what to do if your customer is wrong is important. Whatever they are...
by Bernie Heine | Jan 17, 2021 | Business Coaching, Human Resources, Strategic Planning
Showing gratitude to employees is essential, and a good and easy way to do it is with employee incentives that don’t cost money. A good business leader should reward the employees when they deserve it. However, the reason why they often shy away from it is that it...
by Bernie Heine | Jun 5, 2020 | Business Coaching, Business Systems, Human Resources, Leadership
Take care of both the practical and personal side of every 1-to-1! It’s a golden rule every new manager learns early on: Make time for your direct reports, 1-to-1, every week or so. It is the manager’s responsibility to ensure they happen, and it’s their...
by Bernie Heine | Mar 18, 2020 | Business Coaching, Business Systems, Human Resources, Leadership
…especially for first-time remote workers There is so much to think about when adapting your business to this new COVID-19 world. Ideally, remote working should be planned for and trained in, but urgent quarantine of our employees precludes this. Even with...
by Bernie Heine | Oct 30, 2018 | Business Coaching, Human Resources, Leadership, Personal Evaluation
Personal productivity is ALL about self-control. Emotionally intelligent successful people all have three traits in common: They accentuate the positive in their thinking, they drive out the negative, and they take good care of themselves physically. Taken together,...
by Bernie Heine | Jul 7, 2018 | Business Coaching, Human Resources, Leadership, Strategic Planning
Too many businesses “talk the talk” on values but fail to “walk the walk.” “Integrity: We work with customers and prospects openly, honestly, and sincerely. When we say we will do something, we will do it; when we say we cannot do something, then we won’t do it.” This...
