by Bernie Heine | Jan 16, 2017 | Business Coaching, Business Systems, Customer Service, Marketing
Four aspects of your business need to be brought together in harmony to create a total customer service culture. These four aspects are: your Vision, your People, your Customer Service System, and proven Tools and Techniques for continuous improvement. Read on to see...
by Bernie Heine | Dec 5, 2016 | Business Coaching, Business Systems, Leadership, Strategic Planning
What business lessons did you learn last year? We’d really like to hear your point of view on this, so we can both learn from you and share your wisdom with all our other clients. At a recent team meeting, we talked about things we (re)learned over the last 12...
by Bernie Heine | Dec 5, 2016 | Business Coaching, Business Systems, Leadership, Marketing
We are interested in your second and third thoughts – and not just your automatic responses – to some searching business questions in the arenas of pricing, new sales, cost reduction, and productivity. Be sure to note down your ideas to grow your profitability, no...
by Bernie Heine | Sep 18, 2016 | Business Coaching, Business Systems, Leadership, Personal Effectiveness
Do not blame the iceberg!It was bad decision-making that sank the Titanic! Joseph Bruce Ismay, CEO of the White Star Line, planned in 1907 to build four transatlantic liners. They would be the biggest and most luxurious ships since his father built the RMS...
by Bernie Heine | Jun 7, 2016 | Business Coaching, Leadership, Marketing, Sales, Strategic Planning
David Yoffie’s book ‘Strategy Rules: Five Timeless Lessons from Bill Gates, Andy Grove, and Steve Jobs’ is a fascinating analysis of the greatest business minds of our time. These three unique individuals have some common themes that help explain the phenomenal...
by Bernie Heine | Jun 1, 2016 | Business Coaching, Business Systems, Exit/Succession Planning, Leadership
Succession Planning with 3 Key Leadership Skills So, you had the idea for your business. You believed in yourself and had the strength of mind to set it up and keep it running through the busts and booms. But in the back of your mind, you know the day will come when...
