by Bernie Heine | Jul 11, 2021 | Business Coaching, Business Systems, Customer Service, Leadership
The Importance of Public Perception A recent study found that about 64% of global consumers have avoided a brand because of a bad experience they had within the past year. Almost half say they have avoided a company because of its reputation or negative...
by Bernie Heine | Sep 28, 2018 | Business Coaching, Business Systems, Customer Service, Marketing, Sales
Focus on the Process, and the Revenue will Follow. Of course, you need to be aware of sales numbers and the health of your order book, but successful wealth creators focus every day on the detailed application of client-building activities within a systematic...
by Bernie Heine | Jan 16, 2017 | Business Coaching, Business Systems, Customer Service, Marketing
Four aspects of your business need to be brought together in harmony to create a total customer service culture. These four aspects are: your Vision, your People, your Customer Service System, and proven Tools and Techniques for continuous improvement. Read on to see...
by Bernie Heine | May 31, 2016 | Customer Service, Human Resources, Marketing
5 Tell-Tale Symptoms of an Unhealthy Organization 1. Assumption-Based Leadership. You, as leaders of your organizations, ASSUME that you have more top-team cohesion and clarity around your Vision and purpose than you actually have. Sure you’ve got the organization...
by Bernie Heine | Feb 23, 2016 | Business Coaching, Business Systems, Customer Service, Exit/Succession Planning, Financial Management, Human Resources, Leadership, Marketing, Personal Evaluation, Sales, Strategic Planning
Your role is ‘Champion of Continuous Improvement’… When you recognize that your business is a key part of the global economic matrix, you can grow and develop along with it, by working matrix style, as and when needed. Matrix organizations came about in the 60’s in...
by Bernie Heine | Nov 1, 2014 | Business Coaching, Customer Service, Leadership, Strategic Planning
We are… ALL of US, in the People Business!It is the idea of getting back to the fundamentals of building our relationships: a one-to-one conversation, human connection with all the people in your business. Read on below, and ask yourself; how good are my...
