News, Updates, & Resources

4 Neuroscience Super Powers: Yours for the Taking!

by Bernie Heine | Aug 27, 2017 | Business Coaching, Leadership, Personal Evaluation

Neuroscience Super Power #1: ‘What have I got to be thankful for?’ The really good news is that the pleasure centers of our minds light up whenever we seek out the things around us that we are grateful for. And the even better news is that it is not necessary to have...

True Leadership by Example

by Bernie Heine | May 20, 2017 | Business Coaching, Leadership

Alan Mulally was the CEO at Boeing when they rose from the ashes of the post- 9/11 airline market meltdown. Then he led Ford to four successive years of profit after the years of massive losses following the financial crisis in ’08. Ford was the only American motor...

3 Risks to Your Business That Hide in Plain Sight

by Bernie Heine | May 20, 2017 | Business Coaching, Leadership, Marketing, Strategic Planning

We have been spending a lot of thinking time lately with Nassim Nicolas Taleb, the author of The Black Swan and Antifragile. Black swans are his metaphor for events that are a) unpredictable; b) massive in their consequences for the people concerned; and c) obvious in...

PROPHYLAXIS – The Fifth P in Marketing

by Bernie Heine | May 18, 2017 | Business Coaching, Business Systems, Leadership, Marketing

4 Steps towards the NEW NORMAL business Step 1 to reopening your business is to assess this new business environment and evaluate the impact of all of the changes you deem necessary to achieve 100% health confidence in your company from your employees and...

Create a Total Customer Service Culture

by Bernie Heine | Jan 16, 2017 | Business Coaching, Business Systems, Customer Service, Marketing

Four aspects of your business need to be brought together in harmony to create a total customer service culture. These four aspects are: your Vision, your People, your Customer Service System, and proven Tools and Techniques for continuous improvement. Read on to see...

3 Lost Keys That Unlock Sales

by Bernie Heine | Jan 14, 2017 | Marketing, Sales

With so many distractions, particularly at this late season, we can forget how our success is ALL about our customer service. Are you delighting your customers at every contact? Or are you neglecting them into the arms of other vendors? The math is clear! It is five...

Best Business Lessons Ever, Anyone?

by Bernie Heine | Dec 5, 2016 | Business Coaching, Business Systems, Leadership, Strategic Planning

What business lessons did you learn last year? We'd really like to hear your point of view on this, so we can both learn from you and share your wisdom with all our other clients. At a recent team meeting, we talked about things we (re)learned over the last 12 months....

A Fresh Look at 4 Business Arenas

by Bernie Heine | Dec 5, 2016 | Business Coaching, Business Systems, Leadership, Marketing

We are interested in your second and third thoughts – and not just your automatic responses – to some searching business questions in the arenas of pricing, new sales, cost reduction, and productivity. Be sure to note down your ideas to grow your profitability, no...

Your ‘Brain at Work’: Strategies for Working Smarter

by Bernie Heine | Dec 3, 2016 | Leadership, Personal Evaluation, Strategic Planning

I’m returning here to everybody’s hot topic; personal productivity. I have written to you before about actions you can take to work smarter, and David Rock’s ‘Your Brain at Work’ has given me a lot more food for thought on being a ‘knowledge worker.’ Of course, this...

7 ‘Thought Traps’ That Slow You Down

by Bernie Heine | Nov 5, 2016 | Leadership, Personal Evaluation

To paraphrase Edward de Bono, the original ‘lateral thinker’; ‘the purpose of the human mind is to not think at all.’ By this, he means that we all react to new situations with learned auto-responses because it’s easier than re-inventing the wheel for every new...