News, Updates, & Resources
3 Lost Keys That Unlock Sales
With so many distractions, particularly at this late season, we can forget how our success is ALL about our customer service. Are you delighting your customers at every contact? Or are you neglecting them into the arms of other vendors? The math is clear! It is five...
Best Business Lessons Ever, Anyone?
What business lessons did you learn last year? We'd really like to hear your point of view on this, so we can both learn from you and share your wisdom with all our other clients. At a recent team meeting, we talked about things we (re)learned over the last 12 months....
A Fresh Look at 4 Business Arenas
We are interested in your second and third thoughts – and not just your automatic responses – to some searching business questions in the arenas of pricing, new sales, cost reduction, and productivity. Be sure to note down your ideas to grow your profitability, no...
Your ‘Brain at Work’: Strategies for Working Smarter
I’m returning here to everybody’s hot topic; personal productivity. I have written to you before about actions you can take to work smarter, and David Rock’s ‘Your Brain at Work’ has given me a lot more food for thought on being a ‘knowledge worker.’ Of course, this...
7 ‘Thought Traps’ That Slow You Down
To paraphrase Edward de Bono, the original ‘lateral thinker’; ‘the purpose of the human mind is to not think at all.’ By this, he means that we all react to new situations with learned auto-responses because it’s easier than re-inventing the wheel for every new...
Vacations — Food for Thought!
It’s one of the few psychology certainties, our brains need time for rest – Sleep is key, but we also need longer breaks. It’s often the case that vacations give moments of inspiration and new ideas. Brain science reveals that resting brains put together fragments of...
Emotional Intelligence – The PBC Approach and Tools for Assessing EQ
The concept of using behavioral tools has been around a long time. At PBC we use the Everything DiSC tools for the majority of our analyses to help people better understand who they are so that they can understand what is it about them that’s different from others....
It’s Never Too Late to Learn!
Do not blame the iceberg!It was bad decision-making that sank the Titanic! Joseph Bruce Ismay, CEO of the White Star Line, planned in 1907 to build four transatlantic liners. They would be the biggest and most luxurious ships since his father built the RMS...
5 Strategy Lessons from 3 of the Most Successful CEOs… EVER!!! – Bill Gates, Andy Grove, and Steve Jobs
David Yoffie’s book ‘Strategy Rules: Five Timeless Lessons from Bill Gates, Andy Grove, and Steve Jobs’ is a fascinating analysis of the greatest business minds of our time. These three unique individuals have some common themes that help explain the phenomenal...
How is Your 100-Year Business Plan Coming Along?
Succession Planning with 3 Key Leadership Skills So, you had the idea for your business. You believed in yourself and had the strength of mind to set it up and keep it running through the busts and booms. But in the back of your mind, you know the day will come when...
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